540 Charter Blvd, Suite 100
Macon, GA 31210
ph: 478-471-0089
fax: 478-471-0708
Contact
Test Results
Appointments
Insurance
Welcome! We are pleased to have you in our practice, and we look forward to getting to know you and your family as we work towards a common goal of healing your child.
Teamwork requires good communication between our office and you, and we want to make the most of the time you spend with us. Therefore, we are regularly pursuing a streamlined approach towards contact between our office and you!
Contacting Our Office
Emails
Emails are the BEST way to contact our office.
We make every attempt to answer your emails, but since we are small, we may be attending other patients. We will attend to you ASAP!
Messages
Routine, non urgent messages will be answered within 2 to 3 business days.
Prescription refill requests sent by email will be responded to within 2 business days. Please leave your name, your child's name and most recent weight, and pharmacy name and number. Please check directly with your pharmacy within 2 days after your request.
Please plan ahead so that you do not run out of medications.
Note: If you have several questions OR complex issuses, please schedule a 15-30 mininute phone consult with your physician to ensure her undivided attention.
Test Results
Test results will be reviewed during the next appointment with your physician. At that time, you will be provided with a copy to take home. If we see a result that requires immediate action, we will contact you promptly.
If your follow up appointment is a phone consult, then we will email or fax the results to you prior to your appointment, if time allows.
Appointments
The initial appointment is set up after the new patient packet is received back from you along with $200.00 non-refundable intake fee. This will be applied to your child's total visit cost.
In the first phases of treament, your child shoud be seen every 6-8 weeks. After symptoms are resolving, your visits will be less frequent.
Routine lab work is recommended every 4-8 months. Other lab work may be ordered as your physician recommends.
Please complete a follow-up questionnaire with each return visit. You may request that our staff email one to you, and keep a blank copy on your computer. This form allows for the most efficient use of your time with the doctor.
For you records, keep a copy of the follow-up questionnaire that you fill out. At each visit a plan of care will be provided or we can email a copy to you. Keep all your records in your child's notebook.
You should receive a phone call or email reminder of your appointment 2-3 days in advance.
Should you need to cancel or reschedule your appointment, please give us at least 24 hours notice so we may offer that time slot to another patient.
A no show fee of $100 may result from a missed appointment.
1. We do not accept insurance. Payment is due at the time of service. We are happy to prepare a
claim form that you may file with your insurance company. No insurance companies reimburse for telephone consultations.
2. Since we do not participate with insurance companies, Awakenings Medical Center can NOT be responsible for insurance referrals, Prior Authorizations (PA), etc.
Jennifer Duke, M.D.
540 Charter Blvd, Suite 100
Macon, GA 31210
ph: 478-471-0089
fax: 478-471-0708